Privacy Policy — How bub88 Protects Your Data

1 Introduction & Scope

This Privacy Policy ("Policy") describes how bub88 ("we", "us", "our") collects, uses, stores, and protects personal data provided by users ("you", "Player", "your") of the bub88 online betting and casino platform accessible at https://bub88.io (the "Platform").

This Policy applies to all personal data we receive from you in connection with your use of the Platform, including when you register an account, make a deposit or withdrawal, place a bet, participate in a promotion, contact our support team, or browse the Platform as a visitor.

By registering an account on bub88 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, all of which form part of your agreement with bub88.

2 Data We Collect

bub88 collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration & Identity Data

When you create a bub88 account, we collect information necessary to verify your identity and set up your account. This includes:

• Full legal name
• Date of birth (required to verify that you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (including city, district, and postal code within Bangladesh)
• Username and encrypted password
• National ID card number, passport number, or other government-issued identification (where identity verification is required)

2.2 Financial & Payment Data

When you deposit or withdraw funds on the bub88 Platform, we collect transaction-related data, including:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for transactions
• Bank account details where bank transfers are used (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.)
• Transaction reference numbers, amounts, dates, and timestamps
• Deposit and withdrawal history associated with your account

bub88 does not store full card numbers or mobile banking PINs. Payment credentials are processed through secure third-party payment processors and are not held directly on our servers.

2.3 Activity & Usage Data

As you use the Platform, we automatically collect data about your interactions, including:

• Games played, bets placed, wager amounts, and outcomes
• Login and logout timestamps
• Session duration and frequency of play
• Sports markets, casino games, and promotional offers accessed
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)

2.4 Technical & Device Data

We collect technical data about the devices and networks used to access the Platform:

• IP address
• Device type, model, and operating system
• Browser type and version
• Screen resolution and device language settings
• Referring URL and pages visited within the Platform
• Cookie identifiers and session tokens (see Section 6)

2.5 Communications Data

When you contact bub88 support via live chat or email, we retain records of the communication, including your queries, our responses, and any documentation you submit during the interaction.

Data Category	Examples	Collection Method
Identity Data	Name, DOB, National ID, email	Provided by you at registration
Financial Data	bKash number, transaction history	Provided during deposit/withdrawal
Activity Data	Bets placed, games played, session length	Automatically recorded by platform
Technical Data	IP address, device type, browser	Automatically collected via cookies/logs
Communications Data	Support chat logs, email exchanges	Generated when you contact support

3 How We Use Your Data

bub88 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your bub88 account, verify your identity, and enable you to access Platform features.
• Age Verification: To confirm that you are at least 21 years of age before activating full account privileges, in compliance with our responsible gaming obligations.
• Payment Processing: To facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate financial records.
• Platform Delivery: To provide betting, casino, and gaming services, including processing wagers, settling bets, and crediting winnings to your account.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming Compliance: To monitor gameplay patterns for signs of problem gambling and to administer responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods.
• Legal & Regulatory Compliance: To comply with applicable Anti-Money Laundering (AML) requirements and respond to lawful requests from authorities.
• Customer Support: To respond to your queries, process complaints, and deliver support services via live chat and email.
• Platform Improvement: To analyse usage data and improve the functionality, performance, and content of the bub88 Platform based on aggregated, anonymised insights.
• Promotional Communications: Where you have opted in, to send you information about bub88 bonuses, promotions, and new features relevant to your interests. You may opt out at any time by contacting support at [email protected].

4 Legal Basis for Processing

bub88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing conducted for purposes that are in the legitimate operational interests of bub88, including fraud prevention, platform security, and internal analytics, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, specifically in relation to optional promotional communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Third Parties

bub88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial and identity data with payment processing partners (including bKash, Nagad, Rocket, and Upay) to facilitate transactions. These partners process your data under their own privacy policies and are bound by applicable data security standards.
• Identity Verification Providers: We may share identity documentation with third-party KYC (Know Your Customer) and AML verification service providers for the purpose of fulfilling our compliance obligations.
• Game Providers: Where you play games provided by third-party studios (such as Evolution Gaming, Ezugi, Pragmatic Play, or Spribe), those providers may receive session-level technical data necessary to deliver gameplay. No financial or full identity data is shared with game providers beyond what is technically required.
• Fraud Prevention Services: We may share technical data (including IP addresses and device identifiers) with specialist fraud detection service providers to protect the integrity of the Platform.
• Legal Authorities: We will disclose your personal data to law enforcement, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or regulatory direction.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of bub88, your data may be transferred as part of that transaction. You will be notified of any such transfer and the implications for your privacy.

6 Cookies & Tracking Technologies

bub88 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. The following types of cookies are used:

Cookie Type	Purpose	Duration
Essential Cookies	Required for core Platform functionality including login sessions, account authentication, and security tokens. Cannot be disabled without breaking core features.	Session / up to 30 days
Functional Cookies	Store your preferences such as language settings, display options, and responsible gaming reminder configurations so they persist between visits.	Up to 12 months
Analytics Cookies	Collect aggregated, anonymised data about how players use the Platform — which pages are visited most, where users drop off, and how performance can be improved. No personally identifiable data is included in analytics reports.	Up to 24 months
Security Cookies	Help detect and prevent fraudulent activity, including unusual login patterns, suspicious transaction behaviour, and bot activity.	Session

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core Platform features. bub88 does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Retention

bub88 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction, as required by applicable financial regulations.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for five years following account closure or the date of submission, whichever is later.
• Support Communications: Records of support interactions are retained for a minimum of two years from the date of the interaction.
• Technical & Log Data: Server logs, IP records, and session data are retained for up to 12 months for security and fraud detection purposes.
• Marketing Preferences: Records of your marketing opt-in or opt-out are retained for as long as your account remains open, plus two years following closure.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

8 Data Security

bub88 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• SSL Encryption: All data transmitted between your device and the bub88 Platform is encrypted using SSL/TLS protocols, ensuring that data in transit cannot be intercepted by unauthorised parties.
• Encrypted Data Storage: Sensitive data fields — including passwords, financial identifiers, and identity document data — are stored in encrypted form in our databases.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. All staff who handle personal data undergo data security training and are bound by confidentiality obligations.
• System Monitoring: Our Platform is continuously monitored for security anomalies, intrusion attempts, and unauthorised access events. Security incidents are investigated and remediated promptly.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their bub88 accounts for an additional layer of login security.
• Third-Party Audits: bub88 engages independent security specialists to conduct periodic assessments of our data infrastructure and identify areas for improvement.

While bub88 takes all reasonable precautions to protect your data, no internet-based system can guarantee 100% security. Players are responsible for maintaining the security of their own devices and account credentials. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

9 Your Rights

As a bub88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and no later than 30 days of receiving a valid request:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data corrections (such as name or date of birth) may require you to submit supporting documentation.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal obligations to retain certain data (for example, financial transaction records for AML compliance purposes). Where deletion is not possible, we will explain why and advise on alternatives.
• Right to Restriction of Processing: You have the right to request that we restrict our processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that your data be provided to you in a portable, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, promotional communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to processing based on legitimate interests. We will assess your objection and cease processing where your rights override our legitimate interests.

10 Children & Minors

The bub88 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from anyone under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.

If bub88 becomes aware that personal data has been collected from a person under the age of 21, we will immediately:

• Suspend the relevant account pending investigation.
• Permanently close the account if underage access is confirmed.
• Delete all personal data associated with the account to the extent permitted by applicable law.
• Forfeit any account balance, as the account would have been opened in breach of our Terms & Conditions.

If you are a parent or guardian and believe that a minor under your care has registered on or accessed the bub88 Platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports as a priority.

11 Changes to This Policy

bub88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered players via:

• An email notification to the address associated with your bub88 account; and/or
• A prominent notice displayed on the Platform at your next login.

The effective date at the top of this Policy will be updated whenever a new version is published. We encourage you to review this Policy periodically so that you remain informed about how your data is being used.

Your continued use of the bub88 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the Platform and may request account closure by contacting our support team.

12 Contact & Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bub88 handles your personal data, please contact our Data & Privacy team using the details below:

• Email: [email protected] — Please use the subject line "Privacy Policy Query" or "Data Rights Request" so that your message is directed to the correct team.
• Live Chat: Available directly on the bub88 platform, 24 hours a day, 7 days a week, including on public holidays.
• Response Time: We aim to acknowledge all privacy-related requests within 48 hours and provide a full response within 30 days of receiving a valid, complete request.

For responsible gaming concerns, self-exclusion requests, or deposit limit queries, please visit our Responsible Gaming page or raise the matter directly with our 24/7 live chat support team. All responsible gaming requests are treated as high priority and handled with complete confidentiality.